Website

An example design review scorecard across six design areas, with top fixes
What We Look at in a Website Review

Hierarchy, calls to action, layout, user experience, brand and mobile. The six areas we score in every website review, and why each one matters.

A website redesign checklist with four of six items ticked
The Website Redesign Checklist: Fix These Before You Start

Before you pay for a new website, try these five fixes. Some take an hour. If the site still isn’t working afterwards, here’s what to prepare.

A homepage with a large, clear headline circled, and a note: three seconds to say what you do
Your Homepage Headline Has Three Seconds

A stranger should be able to read your homepage headline and say what you do, who it’s for and where. Here’s a formula and a test.

An example dental practice homepage annotated with review notes
Website Review Example: A Dental Practice Homepage

We reviewed the homepage of an imaginary dental practice. Every problem on it is one we see on real sites, and so is every fix.

A vague homepage marked with numbered problem points
7 Signs Your Website Is Losing You Customers

Slow pages, unclear buttons, stale news and hidden prices. Seven signs your website is turning people away, and what to do about each.

Two web pages compared: five competing buttons versus one clear main button
One Primary Button Per Page: Why Fewer Choices Win

Two buttons with equal weight ask visitors to make a decision they didn’t come to make. Pick one primary button, label the outcome and repeat it.

A phone screen with the main button in the easy thumb zone at the bottom
Design for Thumbs: Mobile Website Tips for Small Businesses

Most people browse with one hand. Five practical mobile website tips, and a quick test: can you book, buy or call with one hand, standing on a bus?

Light grey text failing contrast next to darker slate text passing WCAG AA
Light Grey Text Is Costing You: A Plain Guide to Colour Contrast

Light grey text looks elegant in a mockup and disappears on a phone in sunlight. The contrast numbers that matter, and three quick fixes.

A cluttered twelve-link menu compared with a simple four-link menu and one button
Your Menu Is Not a Sitemap: Simple Website Navigation

Your menu doesn’t need to list every page. Four rules for simple website navigation, with a before and after you can copy.

A real bakery photo compared with a generic stock photo
Your Website Photos Do Half the Talking

Stock photos say “any business”. Real photos say “this one”. A five-line brief and a phone-and-window method you can use this week.